Refund & Returns Policy
At 1864 LLC DBA Team Press HQ, we take pride in producing high-quality team apparel and custom gear. Each item is made to order, so please review sizes, colors, and personalization details carefully before completing your purchase.
Custom Orders:
Because all custom and team-branded items are printed specifically for your order, we are unable to accept returns, exchanges, or issue refunds unless the product is defective or an error was made in production.
Defective or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Email 1864nvllc@gmail.com with your order number, a brief description of the issue, and photos if applicable. We’ll promptly arrange for a replacement or refund.
Non-Custom Items:
Non-customized merchandise may be returned or exchanged within 14 days of delivery if it is unworn, unwashed, and in original packaging. Buyer is responsible for return shipping costs.
Refund Processing:
Approved refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
Thank you for supporting your team and shopping with Team Press HQ!